Privacy Policy

Mosey is committed to providing quality products to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner here.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include names, email addresses, phone numbers.

This Personal Information is obtained in many ways including creating an account, logging in, purchasing a guide, interviews, correspondence, by telephone, by email, via our website https://www.mosey.guide, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our products to you, improving our products and service, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

What do we do with your information?

When you browse our website and online store, we automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser, operating system and behaviour on our site. This information helps us deliver a better experience for you.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us including your name and email address. This information is used to verify who has purchased which guide to ensure access to the correct person.

When you create an account and subscribe to receive email communications, you do so through your Account page. This account is created when you access or purchase a Mosey Guide. Logging into your account allows you to access materials and content for the Guides you have purchased through our applications and services.

If you have given Mosey permission, we might send you emails about Mosey, products and updates, and marketing promotions.

How do you get my consent?

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
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When you provide us with personal information to complete a transaction, verify your credit card, place an order, we imply that you consent to our collecting the information and using it for that specific reason only.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by unchecking “I consent to receive marketing emails” in your Account page or by sending an email to info@mosey.guide

Payment

If you choose a direct payment gateway to complete your purchase, then Paypal or Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you can read Stripe’s Terms of Service here or Privacy Statement here, or read PayPal’s Terms of Service here or Privacy Statement here.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our terms and conditions.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

For more information, you can read Webflow’s Terms of Service here or Global Privacy Policy here.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:
info@mosey.guide